DiChao (Daniel) Wu | Senior Domain Architect

About Me

I’m a Senior Domain Architect and IAM specialist with more than 10 years of experience delivering secure, scalable technology solutions across enterprise architecture, ICT infrastructure, cloud hosting, endpoint management, and cybersecurity. I translate business requirements into practical solution designs, high-level and low-level architectures, and technology roadmaps aligned to governance frameworks, operational standards, and strategic outcomes.

Core Skills

Solution Architecture

Solution design, HLD, LLD, design patterns, technology roadmaps, business requirements translation, target-state architecture, and enterprise architecture alignment.

IAM & Security

Microsoft Entra ID, Active Directory, PAM, RBAC, SSO, MFA, Conditional Access, Zero Trust, and security-focused service delivery.

Infrastructure & Cloud

Azure, IaaS/PaaS, Microsoft Intune, Windows Autopilot, Windows Server, Microsoft 365, collaboration platforms, and enterprise hosting.

Automation & Delivery

PowerShell, Bash, JSON/YAML, CI/CD, process automation, and operational standardisation.

ITSM & Insights

ServiceNow ITSM / CMDB, Splunk SIEM, Power BI, Tableau, Jira, Confluence, Cherwell, incident and change management.

Ways of Working

ITIL v4, Agile/Scrum, risk management, business continuity planning, stakeholder engagement, and mentoring.

Microsoft Entra ID Active Directory Intune Windows Autopilot PowerShell Azure ServiceNow Splunk Power BI Tableau Jira Confluence Bitbucket Bamboo iManage WordPress HTML5

Professional Experience

Senior Domain Architect

Department of Planning, Housing and Infrastructure (DPHI), NSW Government

October 2025 – Present

Develop and deliver solution architectures, HLDs, and detailed technical designs for complex ICT infrastructure projects.
Translate detailed business requirements into scalable technology solutions aligned to governance and enterprise architecture frameworks.
Produce design patterns, standards, roadmaps, and options papers across client computing, collaboration, identity, and cloud hosting platforms.
Collaborate with enterprise architecture and information security teams to ensure alignment with government standards and compliance requirements.

Senior Identity Engineer

TAFE NSW

November 2024 – September 2025

Led a team of six Identity Administrators automating user provisioning, application deployment, and security audits with PowerShell.
Directed IAM design and enhancement to support regulatory compliance and organisational growth.
Implemented RBAC and SSO frameworks across enterprise applications to reduce unauthorised access risk.
Supported proactive cybersecurity operations and SIEM alerting via Splunk while maintaining 99.9% system availability.

Senior Application Operations Analyst

Clyde & Co

November 2021 – August 2024

Led the APAC iManage cloud migration across multiple sites with zero downtime and 100% stakeholder satisfaction.
Administered and optimised Intune for 600+ endpoints, reducing security incidents by 20%.
Deployed Microsoft Entra ID with Conditional Access and MFA, strengthening security posture by 50%.
Managed the ServiceNow ITSM queue and improved mean time to resolve by 40%.

IT Team Lead

Sonic Healthcare

August 2021 – November 2021

Supervised engineers implementing Veeam Backup & Replication with an RTO of 4 hours and RPO of 1 hour.
Led migration of ten years of ticketing data from Cherwell to ServiceNow with 100% data integrity.
Applied Agile/Scrum delivery practices using Jira and Confluence.

Infrastructure Services Engineer

AIG Australia

June 2018 – August 2021

Led Windows Autopilot profile design, reducing device deployment time by 60%.
Managed migration of 400 users from Windows 7 to Windows 10 across four sites with zero disruption.
Automated workflows with PowerShell and administered Windows Server environments including AD, DNS, DHCP, and Group Policy.
Managed PAM controls with Arcon PAM and Delinea Secret Server.

IT Engineer

SocialGen

July 2015 – July 2018

Led developers to launch the corporate website using WordPress and HTML5, increasing web traffic by 25%.
Managed IT operations, MDM solutions, CI/CD-related workflows, and change management processes.
Applied Agile project delivery techniques using Jira and Trello.

Key Achievements

Security & Endpoint Management

Reduced security incidents by 20% and strengthened security posture by 50% through Microsoft Entra ID and Intune deployment.

Cloud Migration

Delivered an iManage cloud migration across APAC with zero downtime and 100% stakeholder satisfaction.

Service Delivery

Improved ITSM response times by 40% through ServiceNow queue optimisation and escalation management.

Automation & Continuity

Reduced device deployment time by 60% through Windows Autopilot automation and maintained 100% data integrity during platform migration work.

Education

University of Newcastle, NSW

Master of Business Administration (MBA) & Information Technology

Completed July 2014

Resume

Download my latest resume for a detailed overview of solution architecture, infrastructure, IAM, cloud, and delivery experience.

Download Resume